Shipping policy

IS SHIPPING FREE?

Yes, Shipping is Free to the United States

 

1) HOW LONG WILL MY ORDER TAKE TO DISPATCHED?

We just need no longer than 1 to 3 business days to deal with your order. Please contact us firstly (reply@novona.co) for more details.

 

2) HOW LONG WILL MY ORDER TAKE TO SHIP?

Usually, shipping time takes 8~12 working days to arrive after dispatch. During rush days, please estimate an extra 5 business days more than usual.

 

3) CAN I TRACK MY ORDER? 

5 working days after your parcel is shipped, you will receive an email with the courier's details and your consignment number; this can be used to track your order.

 

4) CAN I CHANGE MY ADDRESS?

Please contact us (reply@novona.co) before your item has been dispatched.

 

5) CAN I GET DELIVERY TO COUNTRIES OUTSIDE OF THE US?

Please contact us (reply@novona.co) to ask for the accurate reply

For further assistance, please email our customer service department at reply@novona.co